Sign In

Doggieville Resort

What a party! The Dog Pérignon flowed. Vanity Fur was there. So were Rolling Bone and the Hollywood Retriever. The puppy-razzi hounded the exclusive Mutt Gala, a high-society opening at Doggieville MTL, a boutique hotel that has brought canine chic to the Lachine Canal area.

Doggieville MTL is so posh, it has already hosted royalty such as a King Charles spaniel, as well as international jet-setters including a British bulldog, a Siberian husky and an Australian shepherd. They all awarded the hotel a five-paw rating for its décor, cuisine, cocktails, indoor pool and play spaces.

Doggieville MTL is a full-service canine resort at the heart of muttropolitan Montreal, with all the facilities named for dogs belonging to the family of owner Tatiana Custode.

Sam’s Lodge is a deluxe kennel with 37 so-called Condos for small and medium-size dogs and 11 Suites for large dogs. Lola’s Corner is a gourmet shop and boutique for furry fashionistas.

Café Ruby serves brunch and drinks on Saturdays and Sundays for both dogs and their owners. Chloe’s Spaw provides grooming services like mani-pedis, blueberry facials and shaggy-to-chic hairstyling. And the pièce de résistance, Yoda’s Splash, is a three- by six-metre indoor swimming pool, used for hydrotherapy, water workouts and just plain fun.

This hotel for hounds also has chauffeur service, two outdoor dog runs and an indoor playground, complete with plastic fire hydrants.

“I wanted something with canine class,” said Custode. “Everyone wants the best for their pets if they have to leave them during a vacation.

“And we also are a gathering spot for dog-lovers — and their dogs.”

Custode’s first career was as an interior designer, and she harnessed all her talents to realize her new passion. With a stylish, contemporary look inspired by the French countryside, Doggieville MTL is fresh and bright, with pure white walls and striking black canopy stripes. It also incorporates original industrial elements of the 1919 building: exposed ceiling pipes, bare brick walls and a ramp that once led to horse stables.

Café Ruby is decked out with rich leather banquettes and marble tabletops, as well as leash hooks for patrons’ canine companions.

Dogs from the same family can share lodgings. All guests get potty breaks and indoor or outdoor playtime. Operating in a restored building, the accommodations are equipped with a cutting-edge ventilation system, and COVID-19 sanitation procedures have been instituted.

The large Suites are luxuriously appointed with amusing wallpaper and sturdy wooden mini-bed frames topped with mattresses. Flat-screen TVs stream movies like Citizen Canine, Dog Day Afternoon and The Great Catsby, and guests take home a video of their stay. Slightly smaller, the Condos pipe in classical music (Beethoven is on the playlist), and include a welcome treat and a written report after a five-day stay.

Incoming guests are logged in the VIP (Very Important Pet) register, which notes their requests and characteristics. For example: Léopold is labelled small but destructive; Xany’s description includes “pees everywhere”; and Chinook sings a lot.

Café Ruby serves gourmet cuisine and drinks for all.

Brunch features fancy coffees by Illy, juices, pastries, omelettes, a sweet potato and kale salad, avocado toast and lobster Benedictine, as well as a children’s menu of pancakes or eggs.

Drinks include mimosas, Prosecco, wine and sangria, as well as signature cocktails like the Ruby-licious, with amaretto; the Pisco Pooch, with rhubarb and lime; and the piquant Doggy Mary, with gin, Clamato and Tabasco.

For dogs, there are Bosco and Roxy’s cookies, frozen yogurt popsicles from Boss Dog, kibble by Fromm and dinner by Stella’s Stew.

Lola’s Corner carries fashion-forward accessories like diamanté collars and parkas by Canada Pooch, as well as grooming gear, eco-friendly poop bags, travel satchels and toys.

Always inclusive, the boutique also has a section for cats.

Firefighters Get Comfort

The wildfires ravaging the West Coast are absolutely devastating and citizens of California, Oregon, and Washington are looking at another nearly two months of fire season. This is hard on the people who live here but especially hard on the firefighters who work round the clock to keep everyone safe. So who comforts the firemen and women? Kerith the golden retriever, that’s who.

Heidi tells Popsugar she and Kerith have spent some time visiting first responders at the Woodward Fire base camp in Marin County and the Creek Fire base camp in Fresno County. Heidi says they’ll walk up and down the row of fire trucks, greeting anyone who needs some comfort. “[Kerith will] sit closely to the individual, sometimes sit on their feet and lean into their body in a way that says, ‘I am here for you as long as you need me,’” Heidi shared.

Kerith is becoming such a beloved fixture around the base camps and firehouses that Heidi shared on Instagram how one San Francisco firefighter reacted when they saw Kerith.

“Yesterday when we saw you everyone was so excited I almost had to stop the truck and turn around so we could play with Kerith,” Heidi says the firefighter told her. “[Kerith] provides unconditional love and instant stress relief to first responders,” Heidi writes on their GoFundMe. “She forms bonds with the firefighters by simply being herself: she greets with playful wiggles, adoring eye contact, and makes each person she meets feel important, special, and loved. The experience that Kerith is able to provide can be invaluable to individuals suffering from PTSD.” “Therapy dogs are helping change the stigma around mental health for first responders. Studies have shown that interaction with therapy dogs can provide both mental and physical health benefits,” Heidi shared online. I can’t speak on behalf of the firemen and their reaction to meeting Kerith, but one time I hugged a Great Pyrenees therapy dog in the lobby of a hospital and it was honestly one of the most memorable days of my life. You can donate to Heidi and Kerith’s GoFundMe page to support their goal of spending more time at the Marin County Fire Department and amongst the NorCal base camps throughout fire season.

St. Jude Therapy Dogs

Canines—and their humans, too—are encouraged to take a walk as part of Paws for St. Jude during National Dog Week from September 20-26. St. Jude therapy dogs Huckleberry and Puggle have their own fundraising pages, so participants can join one of their teams, grab a leash and walk their own dogs to make a PAWSitive difference for the kids of St. Jude.

Because of initiatives like this one and the St. Jude Walk/Run on Sept. 26, St. Jude Children’s Research Hospital is able to freely share the discoveries it makes, so every child saved at St. Jude means doctors and scientists can use that knowledge to save thousands more children worldwide.

Thanks to Huckleberry and Puggle, the St. Jude PAWS at Play program has brightened the days of patients and hospital employees alike. As hospital dogs, they are specially certified to provide animal-assisted therapy for patients and families, from offering support during procedures to motivating patients to move after surgery.

Events like PAWS for St. Jude demonstrate that even when there are social distancing guidelines in place, people (and their pooches) can still make a difference for others and the children at St. Jude. More importantly, their commitment to raise funds helps ensure that St. Jude has the freedom to focus on what matters most – saving kids regardless of their financial situation.

Noodle Helps Gabriel

What follows is my own guilt-ridden disclosure. I’ve never been much of a Mr. Rogers fan. I favored Big Bird and Cookie Monster over Mr. McFeely and Officer Clemmons. My kids, who are now parents themselves, consumed hours of “Sesame Street,” which I encouraged, hoping they were learning important early academic skills. I just didn’t “get” the whole Mr. Rogers thing. Maybe it was his over the top kindness that didn’t seem realistic to me. Or perhaps it was the long pause that always accompanied his deeply penetrating looks. This past weekend I had a change of heart after watching the 2019 film “A Beautiful Day in the Neighborhood” starring Tom Hanks. As I began to fully understand the empathy that Fred Rogers had for others, I couldn’t help but see parallels between the film and Caryn Rivadeneira’s recently published children’s book, “Noodle Helps Gabriel Say Goodbye” (Red Chair Press). What I comprehend now, but didn’t before, is that Mr. Rogers possessed what we currently refer to as “emotional intelligence,” something sorely overlooked for years in classrooms and yes, even in many homes. Noodle, the main canine character in the book, is trained to be a “world-famous Helper Hound” and like Fred Rogers, provides comfort and calm for others who are emotionally fragile.

A GOLDENDOODLE BORN TO HELP OTHERS

Curly Noodle, better known as just Noodle to her friends, is a goldendoodle. She narrates her own story, telling readers that, “helping people is what I was born to do.” The story begins in the present-day where readers meet Andrea, Noodle’s current owner. Andrea, Noodle and Andrea’s partner live in a home that is on the North Branch University campus. Noodle is the proverbial “big girl on campus.” The university is a place she loves, “Where everybody knows your name … and they’re always glad you came.” Students stop to cuddle her and burrow their faces in her hair. They find Noodle a gentle listener, often talking to her about their worries or bouts of homesickness.

Readers soon learn that Noodle is not only trained as a therapy dog, but she has experienced loss firsthand when she was forced to leave her two previous forever homes. A few early chapters present flashbacks of Noodle’s life before Helper Hounds, but quickly lead up to her current case involving Gabriel. Gabriel is a young boy who cannot cry following his grandfather’s death. Gabriel’s family offers him support and religious solace, but they don’t know how to draw out his bottled-up emotions. Noodle’s soothing presence helps Gabriel deal with his grief.

FACING LOVE THAT LINGERS AFTER LOSS

Gabriel’s story is central to the book’s theme: Love for those we have lost can continue to linger as we move on in life. As noodle puts it, “Somehow there are always more people to love.” Who doesn’t need that message today? Our kids face enormous stressors — bullying, divorce, poverty and, let’s not forget, a pandemic. My own grandson struggles at times coming to terms with his emotions. While Fred Rogers is no longer around to quiet him, I would venture to say that a Noodle proxy might be just what the doctor ordered.

“Noodle Helps Gabriel Say Goodbye” is a sensitive book and part of the Helper Hound Series by Caryn Rivadeneira. This appealing series focusing on therapy dogs for early readers would be a great addition to home and school libraries.

Therapy Dog Millie

The Middlesex Sheriff’s Office on Monday introduced the department’s first-ever therapy dog named Millie.

The 1-year-old English lab is specially trained to help provide comfort to those in need, according to Sheriff Peter J Koutoujian.

Throughout her initial training period, Koutoujian said Millie practiced making a difference in the lives of those she came in contact with, including officers and incarcerated individuals, visiting them at the Middlesex Jail & House of Correction.

“From day one, Millie has made a huge impact during her visits with officers, civilian staff, incarcerated individuals and community members,” Koutoujian explained. “Whether it’s visiting with staff, individuals inside the jail or people in recovery coming through our counseling center, Millie has an incredible ability to put people at ease, break down barriers and provide comfort.”

Millie was named in honor of Lowell, also known as the Mill City, where she will be based.

The MSO has other working dogs on staff that are tasked with searching for contraband, explosives and missing people.

Ultimate Rock Dog

Thor, a two-year-old German Shepherd from Lake Hiawatha, is one of a dozen finalists for radio station WDHA’s annual “Ultimate Rock Dog” contest.

As a finalist, Thor is guaranteed a spot in the station’s 2021 calendar. But the winner will be featured on the cover, in addition to getting major bragging rights that come with the title “Ultimate Rock Dog.”

Initially slated for Seeing Eye, a Morristown nonprofit that raises seeing eye dogs, Thor worked much better as an emotional support animal.

“I am extremely happy that Seeing Eye allowed me to adopt him,” said Thor’s owner, Lisa Klink of Lake Hiawatha.

Thor came to Klink as a seven-week-old. Initially, she was going to raise and socialize him so he could function at Seeing Eye. But last February, he returned to Klink after a few months and embarked on a new path.

“Shortly after,” Klink said, “Thor passed the test to become a Bright and Beautiful Therapy dog.” Thor even helped with Klink’s graduate thesis at Rowan University.

“I was able to successfully demonstrate the use of pet therapy to reduce anxiety in students in the classroom as I taught,” Klink said.

Thor had lots of practice. When he was a puppy, he visited Klink’s middle school science class. He provided pet therapy for the students as well as socialization with all age groups. The German Shepherd now provides pet therapy at schools and places such hospitals and nursing homes.

During the quarantine, Thor provided virtual comfort to Klink’s students around the transition to online learning. He even had his own Google Classroom dedicated to funny photos of his life, and participated in Zoom therapy sessions with Klink’s students.

Klink said she entered Thor into the WDHA Ultimate Rock Dog contest because he exemplifies a motivating story of triumph over failure.

“I could write a book on how much joy, love, and purpose Thor has brought to my life,” Klink said. “From the moment he was placed in my arms at seven weeks old and from watching him in his early days of training, I knew he was a special dog. Thor was the dog that made my dreams into a reality.”

Sisi The Therapy Dog

Roger Bacon senior Grace Wilking found the end of last school year to be tough when her softball season halted as a result of the COVID-19 pandemic. The uncertainty surrounding her senior volleyball season heightened that anxiety.

To curb the stress, she found herself making frequent stops in the counselor’s office to see Roger Bacon High School’s secret weapon against sadness and despair – Sisi, the Australian Labradoodle therapy dog.

Wilking, who also manages the girls basketball team, believes Roger Bacon enhanced the student experience by immersing Sisi into the student population. “Bacon has always been a family environment,” Wilking said. “Everyone knows everyone’s name. You don’t really see an unfamiliar face but when Sisi came, it was like a new thing that not really any other high schools did, not that I know of. [Sisi was] brought into the school and everyone was able to interact with it like no one was left out of it.”

Wilking is a member “RB 180.” A student-led spiritual life ministry team where athletes can cope with the stress of their respective seasons and school by “putting it in the hands of God.”

During those months of anticipation, Wilking had her moments like everyone else but decided to remain faithful for herself and her teammates.

“I tried to keep a positive mindset about everything when my teammates would text me like, ‘Do you know what we’re gonna do for the rest of the season?’ And I would just be like, ‘We’re just gonna play it by ear. Have the mindset that we can walk in that gym one day for practice and start a new season.’”

Since Sisi joined the Spartans in April 2019, Roger Bacon has become even more of a safe space for all students.

Guidance counselor Pam Rosfeld along with Roger Bacon administration started doing research back in 2018 on how dogs can make a positive impact on students facing hard times at school.

“Last year we had some regulars that would just come in and want to spend some time with her like during lunchtime,” Rosfeld said. “She’s great at de-escalating stress, or anger or anxiety. You can see the kids sit on the floor and kind of play with her, pet her and I think everyone’s blood pressure just goes down when that happens.”

In between classes she can be found walking the halls with a staff member. During class periods, she sits in the guidance counselor’s office awaiting someone she can comfort or she visits classrooms to help ease test stress. Sisi even makes her way to sporting events, deepening her connections to the athletes.

Sisi’s secondary caregiver is Roger Bacon Assistant Athletic Director Brandon Spaeth and Sisi goes where he goes once the end-of-day bell rings.

Although there is no data-driven evidence on Roger Bacon alone since the addition of Sisi, Rosefeld has noticed a difference in the school. Rosefeld hopes Sisi can set an example for other schools and they too follow suit.

New Furry Staff Member

Rosie the dog is an essential worker in her own way.

The therapy canine was commissioned by the St. John of God hospital in Australia. Rosie’s job is to help nursing staff cope with the long hours and stress of the pandemic.

“It’s amazing the effect that a dog has on a human being and the people and more so the staff and how it can help us, ourselves, make us strong enough to care for our patients,” CEO Michelle Stares told the Associated Press.

The natural connection humans have with dogs allows the staff to implicitly vent emotions they normally couldn’t at work.

“There’s a lot of mental health struggles that people may not feel like that they can express. So seeing a dog and talking to someone, just having a friendly chat, is actually really great,” said nurse Renee Sheridan.

The hospital ran a trial in 2019 and now Rosie’s visits have become a regular staple.

“Obviously the work is stressful, and lately it has been more stressful than others. But as soon as you see Rosie or Jack [another therapy animal] on the ward everything seems to just disappear,” Sheridan told the Associated Press.

When St. John of God conducted a survey of staff, 100 percent of the caregivers said Rosie improved their wellbeing by increasing happiness and reducing stress.

“Dogs do something really beautifully and naturally with people that’s about connection,” said Grant Shannon, founder of Dogs Connect.

Virtual Pet Week

The Human Animal Bond Research Institute (HABRI) virtually delivered the message that pets are good for our health and wellbeing through Pet Week on Capitol Hill. Pet Week featured conversations with pet care leaders and members of Congress about the importance of pet ownership in America and the scientific evidence that shows how pets and people are good for each other.

“HABRI is proud to host Pet Night on Capitol Hill, but since we couldn’t be together in person, we decided to build a virtual Pet Week on Capitol Hill,” said Steven Feldman, HABRI’s Executive Director. “The entire pet care community came together to share the power of pets with Congress, and we ended up with even greater participation, which shows how the human-animal bond has grown even stronger during the pandemic.”

Pet Week highlighted timely issues including the COVID-19 pandemic’s impact on pet adoption in America and the importance of passing lifesaving pet-related legislation aimed at improving the lives of veterans with PTSD and survivors of domestic violence.

Congressman Kurt Schrader (OR-5) discussed the importance of One Health Act legislation aimed at helping protect people and pets from zoonotic diseases, and the key role of veterinary medicine in preventing future pandemics.

Thousands of participants experienced the human-animal bond from afar, with virtual visits from Pet Partners therapy animals and adoptable pets from the Humane Rescue Alliance. Pet Week also featured a special guest appearance from baseball Hall-of-Famer Tony La Russa, who spoke on the lifesaving impact of service dogs for veterans with post-traumatic stress.

For Pet Week’s closing celebration, the Animal Health Institute crowned the winners of the Cutest Pets on Capitol Hill contest, recognizing the most adorable congressional companions from both sides of the aisle.

Women Scammed For A Service Dog

Multiple families fear a Virginia-based nonprofit organization called Service Dogs by Warren Retrievers cheated them out of thousands of fundraising dollars.

There is now a Facebook support group called “SDWR Families Coming Together” with 247 members and a description that reads, “This is a Facebook page for families affected by the sudden and secret closing of SDWR, Service Dogs by Warren Retrievers.”

These are families raising children, or individuals who have, severe autism, diabetes, seizures and post-traumatic stress disorder, who sought out SDWR for trained service dogs to help themselves or their children cope. To qualify for a dog, SDWR requires a family to fundraise $25,000 for the organization. There is no fundraising deadline, but most families meet the goal within six months to a year, according to the SDWR website.

Nine parents, as well as one individual suffering from PTSD, who contacted Fox News raised thousands or met the full $25,000 goal, in most cases, within about a year. Then they got notice that the organization filed for bankruptcy in May.

Seven never got a dog nor any kind of refund, and three got untrained dogs.

The phone number and email address listed on SDWR’s website, as well as a phone number listed under the founder’s name, have been disconnected.

“I am sickened by the fact that this man and his company took advantage of families in need,” Kristy Church, the mother of an 8-year-old boy with autism who never received her dog or any kind of refund, said of SDWR President Charles D. Warren, Jr. “We trusted him to uphold his end of the agreement and he violated that trust.” Erin Gray, who worked as a trainer for SDWR for seven years before being terminated without notice in January, said Warren — whom she said went by Dan Warren — “is in no way a dog trainer and has no dog training skills, let alone dog behavior knowledge or evaluation skills.” She added that Warren “refused” to talk with families who expressed concerns with SDWR, which was founded in 2010.

Stephanie Magner-Tripp, who has an (almost) 8-year-old, nonverbal son with autism, got a 2-year-old dog through SDWR after raising $25,000, but it was untrained and nothing remotely close to the service dog she expected.

“When I found out some people didn’t get a dog, I thought, ‘There is a special place in hell for people like this who take advantage of people who are already in stressful situations…with their mental state hanging on by a thread,'” she said.

SDWR doesn’t look like a scam. Its website is detailed, and it used to offer links to social media pages that no longer exist, but the organization’s YouTube Page is still up and features a number of positive testimonials from customers.

The last testimonial video was uploaded in 2017 and features an Army veteran and police officer with PTSD and a traumatic brain injury who sought SDWR for a service dog to help him cope.

It also features a number of videos of a trainer teaching service dogs how to learn various tricks. Some families mentioned that they were referred to SDWR by people who had positive experiences with the organization through social media. A search for the hashtag #ServiceDogsByWarrenRetrivers on Instagram shows a number of photos featuring service dogs with positive captions that date back to 2013.

Gray, who has her own SDWR dog to help with her PTSD, said “many families did have positive experiences,” but the organization’s success “went in waves.” She started working at SDWR when it was successful, but its success in placing families with trained service dogs fluctuated throughout the years, she said.

“There were times when the organization was fully staffed that things were good and dogs were getting the training, socialization and public exposure,” she said. “There were also times dogs were getting no training, not even basic obedience. Families were set up for failure and told lies. Other families got exactly what they were promised.”

She added that Warren had “favorites” who got “amazing” dogs, while “at least half” of the organization’s dogs went to families completely untrained. Some families returned their dogs, which were then redistributed to other families.

“These dogs sat in kennels all day and were with an actual trainer for less than eight hours…in their life, and some went out to families at two years of age,” Gray said. “In the last year, Mr. Warren ended his long term working relationship with Blue Ridge Animal Hospital, and the dogs were not vaccinated or spayed/neutered prior to delivery to families. Dogs had dental issues due to plaque overgrowth. Dogs had behavioral issues.”

Magner-Tripp said she first found SDWR through a Facebook ad in April of 2019 and was very excited at the prospect of finding what seemed like the perfect organization to find a service dog to help her son and family. A number of parents said SDWR was the only service dog organization that would train the dogs themselves, tailor dogs to specific needs, did not require families to travel anywhere and helped customers fundraise.

“It was very exciting,” she said. “…We were convinced it would be a big turnaround and give us better quality of life.”

Magner-Tripp scoured the website, watched videos SDWR published, read reviews and said nothing raised a red flag.

“I had to stop beating myself up and saying, ‘Oh, so stupid! How could I have given this much money up front?’ It’s a lot of me just feeling stupid and naive when I typically like to think of myself as a fairly intelligent person,” she said, adding that the Facebook support page has made her feel less alone.

Vanessa Valdez Avila, the mother of a 7-year-old son with severe autism, said she also came across one such video on Facebook in 2019. It displayed a service dog blocking a child from eloping, or running away from a caregiver. Avila was immediately interested and researched a number of service dog organizations but thought SDWR seemed the most feasible for her family.

Once SDWR pairs a family and a dog, the group promises to send training staff to families’ homes for three to four days for eight-hour sessions, according to the website. The trainers were supposed to return several times over the course of the first year of training.

“Nothing really rose eyebrows,” Avila said. “Nothing seemed out of the ordinary or red-flag raising. They were prompt about calling back and checking in during fundraising lulls.”

Avila, Church, Magner-Tripp and at least seven others raised thousands of dollars through SDWR on the fundraising platform Donor Drive.

“In total, we had raised about $8,000 before we had to pivot to handle the cancer battle,” Church said, referencing her husband’s cancer treatment. “We had already lost our last home fighting his first cancer battle just trying to keep bills paid and affording the expense that came with it.”

She added that her family was forced to stop fundraising because her husband had to retire due to his illness, and their family was “without an income for a number of months.” As for the $8,000 Church raised through SDWR, she still has no idea where it went, and she never got a dog.

Tracy Brown, mother to a 23-year-old son with Down syndrome and Type 1 diabetes, had similarly been trying to raise money since 2015 until her husband was diagnosed with cancer in May of 2017 and the process slowed.

All families said the application process was lengthy and involved a number of different and very detailed forms. Avila said she signed a contract with SDWR saying she wasn’t allowed to disparage the organization as part of the agreement. Once families were approved to get a dog, the organization set up a fundraising page for each customer.

“We set up a [fundraising] page with them through Donor Drive,” Avila said. “All of the fundraising information had to go through them. They would create literature and graphics for us to use.”

Once she and others met their fundraising goals through SDWR, they received a confirmation email saying they had met the fundraising requirement and would soon be matched with a service dog. Several families who raised the complete $25,000, however, said that once they met that goal, it would take months to hear back from SDWR about next steps. A legal disclaimer in the congratulatory email from SDWR states the following: “SDWR makes every attempt to ensure the accuracy and reliability of the dates for delivery of your service dog. However, the dates are provided ‘tentative’ without guarantee of any kind.” The disclaimer adds that the “purchaser waives any claim against SDWR for any responsibility or liability for a change or delay in date of delivery” due to reasons ranging from “extreme weather” to “scheduling conflicts.”

When Avila finally did get a response, it was to inform her that SDWR had suspended training due to the coronavirus pandemic. Avila understood and continued waiting until she received another email informing her that SDWR was filing for Chapter 7 bankruptcy in June. A U.S. bankruptcy court filing shows that Warren filed for bankruptcy on May 29, 2020.

The nonprofit informed Avila that she could drive to Virginia to pick up her dog, but it would not be trained. Avila said she and her husband could not miss work to pick up the dog and informed SDWR of their circumstances, but they did not hear back and they do not know where her fundraising money went.

Christie Carpenter, the mother of an 11-year-old son with autism who experienced abuse for years, said SDWR awarded her a $7,500 grant after she won an essay contest and was told she had to raise the additional $17,500 to get a service dog.

“Through the help of my employers and my gym, we were able to raise these funds by the end of May 2019,” she said. “We were told once the amount was met, there would be a ‘silent’ period of four to six months. That was over a year ago.”

Carpenter said she emailed the organization numerous times before she heard back again around late April when it said she could pick up her dog in New Jersey. Carpenter delayed her response because she was unsure what conditions in New Jersey would be like during the pandemic but replied a week later saying she was willing to pick up the dog.

“I got no response,” she said. “I emailed them again questioning them as to why we were never contacted, as it stated in their paperwork, when the dog was selected and if they could please give me specifics on our dog. I got no response.”

The same was the case for at least five other families who spoke to Fox News; none of them know where their fundraising money went or if they will ever get it back.

Magner-Tripp, Erin Leary and Kay Gruszka had slightly different experiences after raising the complete $25,000.

Leary — who suffers from PTSD, anxiety and depression — said she received an untrained dog “at the beginning of COVID-19” after raising $25,000 over the course of seven months and was told training would take place after “bonding time.”

When she saw her dog, Elsa, for the first time, Leary said she was “skinny” and “stunk so bad,” adding that she looked like “she hadn’t been groomed in years.”

“Shortly after I got the dog, [SDWR] filed for bankruptcy,” Leary said. “My dog never got trained, and we never got compensated.”

Gruszka, mother to two young boys with autism and ADHD who put about $8,000 of her own money toward her fundraising efforts that took nearly two years to complete, said she got a dog after waiting “almost a full year” after meeting her fundraising goal.

She added that her dog, Heddy, “lived on the company’s farm in a kennel” and had no evident exposure to people or children with special needs.

Magner-Tripp said she finally got a dog after waiting about nine months after she raised the complete $25,000 in the summer of 2019 and with barely notice at all, despite the fact that she sent regular emails asking when she would receive her dog and how.

When a trainer finally showed up to her door with a dog, Magner-Tripp said she immediately noticed it was not trained — never mind trained to be a service dog tailored to her son’s specific needs, as the company promised.

“The only thing she was really trained for was house training,” she said, laughing. “She would drag you around when you walked her. We had to work with her on ‘sit.’ … Thinking on the plus side, which is all we can do, we lucked out in that she is a beautiful, highly affectionate, sweet, sweet animal.”

The SDWR trainer who delivered the 2-year-old dog accompanied Magner-Tripp’s family to the local fire department to help register the dog as a service dog and then to the vet, where Magner-Tripp learned that her new dog had an ear infection. She said the trainer seemed aware that the dog was not trained to be an autism service dog but seemed conflicted as an employee for the company and kept saying things along the lines of, “This will be a quick fix,” when the dog displayed unruly behavior.

A 990 tax filing  shows SDWR garnered $876,423 from contributions in 2017 but spent $1.6 million. The form also says SDWR had 24 employees at the time. Two 990 forms from 2015 and 2016 show similar losses.

Virginia Attorney General Mark Herring filed a lawsuit against SDWR in 2018 saying the nonprofit violated the state’s Consumer Protection Act (VCPA) and Solicitation of Contributions Law (VSOC) by misleading “hopeful and vulnerable consumers” who received untrained dogs “not equipped to help them manage a life-threatening disability.”

Herring’s office did not respond to inquiries from Fox News. Warren’s bankruptcy attorney, Stephen Dunn, also did not respond to a request for comment from Fox News.

SDWR’s bankruptcy filing shows that the nonprofit went by a different name — “Guardian Angel Service Dogs” — sometime before it became SDWR.

“I’ve never seen anything like this,” John Morgan, attorney and founder of Virginia bankruptcy law firm New Day Legal, said. Morgan offered insight into various legal documents related to SDWR’s bankruptcy case.

One such document is a notice of bankruptcy filing that was issued to more than 200 individuals, including several of those who spoke with Fox News.

Herring filed a motion for relief in the U.S. Bankruptcy Court for the Western District of Virginia on June 5 from SDWR’s automatic stay. A stay prevents creditors from contacting or collecting debt from the debtor (SDWR), Morgan explained. A motion for relief allows creditors to resume legal action and collect debt.

“The Commonwealth requested the Circuit Court of Madison County to enjoin the Debtor from violating the VCPA and the VSOC law; to order the Debtor to pay to consumers all sums necessary to restore any money or property acquired from them by the Debtor in connection with violations of the VCPA,” the motion for relief states.

The June 5 document adds that SDWR owes the Commonwealth civil penalties of $2,500 “for each willful violation by the Debtor of the VCPA”; $5,000 for each violation of VSOC; as well as fines of $1,000 for each violation of VCPA; $250 for each violation of VSOC; case investigation costs and attorney’s fees.

An Aug. 8 notice states that the court discovered that SDWR’s “assets may be recovered by the trustee” and individuals must fill out and submit a Proof of Claim from the Clerk of the Court by Nov. 11, as Morgan explained. He added, however, that it is a “strong possibility” all recovered assets go to the Internal Revenue Service rather than individuals.

Melina Colon and Jovana Flores, who appeared on “Dr. Phil” in 2016, shared similar SDWR scam stories on national TV, saying they reached out to the organization when it went by the name “Guardian Angel Service Dogs.” SDWR’s website acknowledges the “Dr. Phil” episode, saying the organization has previously “sued these individuals.”

“SDWR believes that the Dr. Phil episode was not only a biased ambush but undue coverage of these individuals who carry their own criminal records. The show features mothers who have been charged previously with child endangerment and arson along with numerous other charges…” the site states.

The statement adds that Colon and Flores have “frequently attempted to gain notoriety through their conflicts and explosive natures. SDWR has previously sued these individuals and a non-disparagement and non-disclosure order was put in place after a resolution was met. But they continue.”

John Breyault, vice president of public policy at the National Consumers League, a consumer advocacy nonprofit, suggested that people who are looking to buy service dogs for various physical or mental health reasons should aim to get recommendations through organizations that specialize in those physical or mental health needs, such as autism, diabetes or PTSD awareness or advocacy groups.

He also suggested people look locally.

“If I’m going to pay $25,000 for anything, I’m going to went to see it in person,” he said, adding that people looking to buy service dogs should compare and contrast prices from different organizations to get a feel for what service dogs trained to help those with specific needs might cost.

Autism Speaks, the largest autism advocacy group in the U.S., lists a number of service dog organizations on their website, including the Ohio-based 4 Paws for Ability. 4 Paws conducted a study in 2017 that found families pay “between $40,000-60,000” for an autism service dog.

The families who spoke to Fox News said that at this point they are just looking for some concrete answers about what happened to their fundraising money.  “I can only hope that by sharing our story and others sharing theirs, no one has to endure what we are going through,” said Kristin Summers, mother of a 15-year-old son who has frontal lobe deficits who raised nearly half of the $25,000 before she learned of their bankruptcy filing. “Our children depend on these working dogs to have a better life.”